Shipping policy

In-stock orders typically ship the next business day, unless otherwise noted on the product page. In the rare cases, there may be a slight delay in shipment and you do not receive your order within 15 business days, feel free to contact us at support@zumiaccess.com.

Order Cancellation: If your order is shipped and cannot be modified, you may reject the package and 10% of the gate opener cost will be charged as a cancellation fee.

The customer is also responsible for the return shipping cost of $50. Zumi will provide a return shipping label, and the designated carrier will collect the return package.

Approved returns of defective items within 30 days of receipt are exempt from the restocking fee. Our Customer Service team must be notified as early as possible about this.

Please Note: We do not accept returns for accessories that are not quality problems.

For more shipping information, send an email to support@zumiaccess.com. We will get back to you in 24 hours.

Otherwise, after 3 working days, we will no longer deal with this issue, and customers need to contact the corresponding logistics company to solve this issue.